Retold them all the things that were wrong with the vehicle and they told me I needed to get in it and drive it back to the place I got it from - putting my safety at risk. obviously, that wasn't going to work and I wouldn't have had time to make the race so I told them I would call them after.įinished the race, got water, and called them back when I got back to the parking lot with the vehicle at 11:23 am. They told me I needed to drive it back to the location I picked it up from and get a new car for the rest of the trip. I called the company at 7:40 (20 minutes before the race was going to start) to let them know about the issues and that the vehicle was unsafe to drive. A few minutes out from where the race was going to start the check engine light, car maintenance light, and low tire pressure light had all come on. It quickly became clear to me the car had not been brought into maintenance in a while.
I started driving on the freeway and noticed the window was difficult to see through so I tried to use the wipers to clean it but they had no fluid in them. I would give negative stars if I could, and I will happily be using any and all of their competitors in the future. A yearly fee pays for nothing but access to a dirty fleet and customer support that makes you wish you were talking to a robot instead. I wish I had never started my membership with Zipcar in the first place. This is the worst customer experience I have had with any service company, and this is after making more than 15 rentals, some long-term, through their platform. I asked for roadside assistance and they were unwilling to provide it unless I returned to the vehicle to go through the process they outlined – on VACATION. They tried to strong-arm me to go through a set corporate process to check the car and its multiple components when it was clearly undrivable and unsafe to operate. I was forced to make another car rental, and notified the company. One of my rentals broke down completely on a trip out of the city, and customer support mentioned that I would have to wait next to the car for hours on end before they would even consider dispatching someone to help me. I clearly remember driving Zipcars far more than what I did in this last trip. As I recall clearly, I was once a member of Zipcar a few years ago.
So, he transferred me to someone to better assist however, I was place on hold for so long, I hung up. I finally spoke with a Zipcar representative who was investigating and trying to see what was going on (or at least that what he told me). I reached out and was on hold for about 45 minutes. I know good a well I was well within the mileage range AND DIDN'T GO OVER! THEY CHEATED.YES, I SAID CHEATED.ME OUT OF AN EXTRA $304.65!!! My total charge went from approximately $155.00 (including damage and liability protection) to $491.50!!! Really? For only one day? I didn't drive the zipcar that far nor that much!!! The zipcar was just a plain/typical Toyota Corolla!!! I could've rented a luxury vehicle or an suv for 3 or 4 days for that much!!! The billing stated that I went over the mileage maximum of 180. Later that day, it was on me to check my final billing again.